Frequently asked questions

See our wine fridge FAQ for common questions about Transtherm products.

Purchasing & customer service

With a worldwide presence especially in France, the United States, and Asia-Pacific, Transtherm distributors are conveniently located to serve wine connoisseurs worldwide.

Find our list of authorized retailers >

If you need assistance with the warranty or after-sales service for your Transtherm wine cellar, please contact the retailer from whom you purchased it directly.

Transtherm wine fridges

For optimal use of your Transtherm wine cabinet, follow these tips:
• Store wines by type: Group red, white, rosé, and sparkling wines in dedicated areas.
• Arrange wines by region or grape variety: This will help you easily find the wines you’re looking for.
• Organize wines by maturity: Wines ready to drink should be placed at the front or eye level, while wines intended for long-term aging can be placed at the back or on upper shelves.
• Utilize the temperature zones: If you have a multi-zone wine fridge, take advantage of the different temperature zones to store wines at their ideal tasting temperatures.

Regular maintenance of your Transtherm wine cabinet is essential to ensure its proper functioning and to preserve the quality of your wines:
• Clean the interior and exterior of the cellar regularly: use a soft cloth to dust the surfaces.
• Annually clean the back grille (technically, the condenser) to promote thermal exchange in your unit.
• Ensure adequate ventilation: do not place the wine fridge in a confined space and allow air to circulate around the unit.
By following these tips, you will be able to enjoy your Transtherm wine fridge for many years and keep your wines in optimal conditions for ideal tasting.





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With a worldwide presence, Transtherm distributors are conveniently located to serve wine connoisseurs. They will guide you in choosing the ideal solution for your needs, considering your requirements for capacity, style, and performance.

Find a Transtherm distributor 

REPUBLIC OF KOREA
TRANSTHERM
Exclusive store & online shop
Web: www.transtherm.kr
Tel: +82 1877-2527
Email: binna777@hanmail.net
Showroom in Seoul
89, Samhaksa-ro
05602 SONGPA-GU
Showroom in Gyeonggi-do
2, Cheonggye-ro
16011 UIWANG-SI
FRANCE
LA BOUTIQUE TRANSTHERM
Exclusive online shop
Web: boutique-transtherm.com
Tel: +33 (0)3 73 57 00 72
Email: info@boutique-transtherm.com

MA CAVE A VIN
Multibrand online shop
Web: www.ma-cave-a-vin.fr
Tel: +33 (0)4 26 03 05 23
Email: contact@ma-cave-a-vin.fr

UNITED KINGDOM
TANGLEWOOD
Multibrand store & online shop
Web: tanglewoodwine.co.uk
Tel: +44 (0) 1932 348720
Email: info@tanglewoodwine.co.uk
Showroom
17 Brook Road
RAYLEIGH SS6 7UT
CANADA
VINUM DESIGN
Multibrand store & online shop
Web: vinumdesign.com
Email: info@vinumdesign.com
Showroom in Quebec
355, rue du Marais
QUEBEC (QC) G1M 3N8
Tel: (418) 650-1919
Email: infos@vinumgrappa.com
Showroom in Montreal
1480, rue City Councilors
MONTREAL (QC) H3A 2E5
Tel: (514) 985-3200
Email: info@vinumdesign.com

UNITED STATES OF AMERICA
INTERNATIONAL WINE ACCESSORIES
Multibrand store & online shop
Web: www.iwawine.com
Tel: 1 (800)527-4072, (707) 794-8000
Email: info@iwawine.com
Showroom
1445 N. McDowell Blvd
Petaluma, CA 94954

WINE APPRECIATION
Multibrand online shop
Web: wineappreciation.com
Tel: 1 (800) 231-9463, (650) 866-3020
Email: info@wineappreciation.com

WINE HARDWARE
Multibrand store & online shop
Web: winehardware.com
Tel: (925) 944-1084
Email: michael@winehardware.com
Showroom
1617 Locust Street
Walnut Creek, CA 94596
We are committed to expanding our network to ensure that our customers have access to the quality wine fridges and expert guidance no matter where they are.