Personal data protection policy
Transtherm is a brand of the EuroCave Group.
The EuroCave Company is committed to protecting the personal data and privacy of its customers and anyone who accesses its applications and websites.
EuroCave undertakes to ensure the best possible of protection your personal data in compliance with the national law of the relevant member country on data protection and applicable European regulations.
Within the scope of activities of the transthermfridges.com website, personal data is collected by:
EuroCave SAS
Company registration no.: 320 316 995 00135
LYON trade register
Head office
12-14 av. Antoine Dutriévoz – 69100 Villeurbanne – France
And more broadly by the companies of the EuroCave Group within the meaning of article L. 233-3 of the French Commercial Code.
Hereafter referred to as “EuroCave”
The definition of personal data (hereafter referred to as “Personal Data”) is information relating to a natural person identified or able to be identified, directly or indirectly, by referring to an identification number or to one or several elements specific to that person.
EuroCave is likely to collect your Personal Data, notably: surname, first name, email address, telephone number, IP address, browsing and connection data.
When personal data is being collected, information to be completed by users which is compulsory in nature is indicated by an asterisk. If you do not wish to provide this information, which is considered essential, you will not be able to use certain services or functionalities on our websites.
EuroCave can collect Personal Data from you, or receive it from you (via our website, questionnaires, social networks).
We notably collect your information when:
- You browse our site and consult products
- You complete a form on one of our sites
In this way, this Personal Data can be collected both directly (fill-in a contact form, for example) and indirectly (using cookies, for example).
We also carry out web analytics via the Google Analytics tool, we measure, for example, the number of pages viewed, the number of site visits, as well as the activity of visitors to the site and how frequently they return.
The legal bases for processing carried out by the EuroCave network are the consent (article 6.a of the GDRP), contractual execution (article 6.b of the GDRP) compliance with legal obligation (article 6.c of the GDPR) and legitimate interest (article 6.f of the GDPR).
Your personal data allows us to improve and customize the services that we offer you, notably on our EuroCave mobile sites and websites as well as the information that we send you.
EuroCave undertakes to only collect Personal Data for the precise, explicit and legitimate reasons mentioned hereafter and to not subsequently process this data in a way which is incompatible with these reasons.
f you have agreed to receive Transtherm newsletters, your email address is only used to send you offers from our brand electronically (email, SMS) so that we can update you on our news.
We measure the opening rate of our electronic messages in order to best adapt them to your requirements.
If you no longer wish to receive offers and information from Transtherm, you can unsubscribe from this service at any time.
- by notifying us in writing at the following address:
EuroCave Customer Service Department
12-14 av. Antoine Dutriévoz – CS 40145
69628 Villeurbanne cedex – France
Or - by sending an email to: unsubscribe@transthermfridges.com
Within the scope of a strict confidentiality and access management policy, only recipients duly authorized by EuroCave can access information that you have communicated to us.
In the respect of the end purposes for which the Personal Data was initially collected and/or those to which you subsequently expressly consented, the information concerning you may be transmitted to the distributor(s) in the Transtherm network in your area in order to know you better.
Personal data may also be transmitted to the brand’s partner companies that Transtherm collaborates with.
We inform you that we can communicate to partners some of your data, such as sociodemographic data, buyer profile, cookies or encrypted technical identifiers without it being possible for them to identify you:
- for advertising targeting purposes on our website or third-party websites (see also the cookies and advertising targeting section)
- to allow us to link up your various devices (computers, mobile telephone…) and provide a harmonized experience on the various devices that you use.
You may obtain the full list of the recipients of the Personal Data or oppose, at any time, the transmission of the Personal Data to partners for the purpose of targeted advertising.
- By sending a letter to:
EuroCave Customer Service Department
12-14 av. Antoine Dutriévoz – CS 40145
69628 Villeurbanne cedex – FranceOr
- By sending an email to dpo@eurocave.com
The technical services of the Transtherm network
In the context of the technical services provided for you by the Transtherm network, the latter needs to call on technical service providers who may have access to the Personal Data.
These recipients are notably maintenance companies, one-off service providers or data hosting companies.
When the Transtherm brand network has recourse to these service providers, it imposes on its partners a level of protection of your data equivalent to that set out in detail in this confidentiality policy,
You can obtain the full list of the recipients of the Personal Data by requesting this list by letter to:
EuroCave Customer Service
12-14 av. Antoine Dutriévoz – CS 40145
69628 Villeurbanne cedex – France
You are informed that Personal Data concerning you may be transmitted by EuroCave, for the needs of the end purposes defined in these conditions, to distributors in the Transtherm network, companies or partners located in countries outside the European Union not offering an adequate level of protection of Personal Data.
Within the scope of transferring your personal information abroad, we inform you that this is governed by the presence of Standard Terms of the European Commission which CNIL (French data protection authority) has previously recognized as guaranteeing a sufficient level of protection of privacy and human rights.
In any event, EuroCave undertakes to limit such transfers to a strict minimum and to maintain a level of protection of your Personal Data similar to that of EuroCave and European legislation.
You may at any time request the list of the transfers made outside the EU and the list of the recipients of your Personal Data by email or letter to the addresses indicated in this Confidentiality Policy.
Personal Data are kept for a period of 3 years as of its collection or, where appropriate, as of the last contact from you.
The use of your Personal Data in relation with social networks and the Transtherm services in relation with these social networks is likely to lead to a collection and an exchange of certain Personal Data between the social networks and EuroCave.
We recommend that you consult the personal data protection policies of social networks in order to find out exactly what information is collected by them, and which can be transmitted to EuroCave in relation to its sites and applications as well as the reasons for using your personal data, notably for treatment purposes. You can directly set data confidentiality and access on social networks.
EuroCave collects for its own use certain Personal Data and information in relation to your activity on Transtherm social networks pages and Transtherm web site which use the services of social networks. This data is used for advertising purposes to improve our commercial relationship and the advertisements that are sent to you in order to offer you a customized, social experience.
Information gathered by EuroCave for its own use through Transtherm services, sites in relation to social networks is governed by these conditions and conditions specific to EuroCave applications.
However, EuroCave is not responsible for how social networks use your data for their own purposes.
The information that you receive from Transtherm may be customized according to the data that EuroCave collects via social networks.
If you use Transtherm services or join a page belonging to Transtherm’s social networks, EuroCave is likely to receive information about you, notably your public profile and interests communicated on social networks or any other data which you previously authorized us to receive.
Transtherm advertisements linked to your profile and the information that you post, or share (your interests) shall be able to be displayed on your social network pages.
If you do not want social networks or third parties, including EuroCave, to gather or use information based on your profile or your activity on websites, devices or applications outside of social networks for the purposes of displaying advertisements, we recommend that you refer to the social network conditions in order to find out the methods of setting, unsubscribing or controlling the display of advertisements.
Our site from Transtherm brand site is designed to pay particular attention to the requirements and expectations of our customers and are therefore likely to use cookies and similar technology.
A “cookie” is a small text file likely to be saved in a dedicated area of your computer, smartphone or other computer medium when you visit a website.
Subject to your consent, EuroCave may gather browsing information using cookies on the Transtherm brand website, in a secure way which is limited in time.
Cookies and other similar technologies are collected in order to:
- allow or facilitate the use of our website
- benefit from our customized advice and be informed about our promotional offers in accordance with consent given by you.
- obtain information about your browsing habits
We inform you that we can also use advanced targeting functionalities for displaying our advertisements notably “retargeting” functionalities (by displaying advertisements when you are browsing outside our site or by email contact after you have consulted products on our site). These functionalities made possible using cookies are offered by partners, to show you advertisements most suited to your requirements and in relation to your recent behavior on our site.
EuroCave will regularly request you to confirm your choices concerning the depositing of cookies or trackers. In any event, the period of storage of information from cookies or similar technologies shall not exceed six (6) months.
You can, at any time, change the settings applicable to cookies by configuring the privacy protection parameters of your Internet browser.
EuroCave ensures that it protects and safeguards the Personal Data that you have chosen to communicate to it and that it has taken the necessary organizational, electronic and physical protection measures in order to prevent any loss, misuse, damage, destruction or disclosure of personal data.
Your Personal Data is stored in our databases which can only be accessed by our employees, dealers and service providers. Our aim is to always store your Personal Data in the safest, most secure way possible.
EuroCave reserves the right to modify this Personal Data management policy at any time.
In case of modifications, the last version of this policy published on the websites governs EuroCave’s use of your Personal Data.
You shall be able to consult it at any time on this page.
For any information on Personal Data protection, you can also consult the French Data Protection Authority website: www.cnil.fr/en/home
EuroCave reserves the right to modify this Personal Data management policy at any time.
In case of modifications, the last version of this policy published on the websites governs EuroCave’s use of your Personal Data.
You shall be able to consult it at any time on this page.
For any information on Personal Data protection, you can also consult the French Data Protection Authority website: www.cnil.fr/en/home